Henrieta Refund and Returns Policy

At Henrieta, we are committed to ensuring our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, please review our refund and returns policy below:

1. Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Products must be in their original packaging, unused, and in the same condition as when they were received.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

• Clearance items and gift cards are non-refundable.
• Products damaged due to misuse, negligence, or unauthorized alterations will not be accepted.

3. How to Initiate a Return

To initiate a return, please contact our customer service team at [email address] or call us at

. Once your return request is approved, we will provide you with a return shipping label.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.

5. Exchanges

If you need to exchange a product for a different item, please contact us at [email address] or

. Exchanges are processed once the returned item is received and inspected.

6. Defective or Damaged Items

If your item arrives damaged or defective, please reach out to us within 48 hours of receiving the product. We will arrange a replacement or full refund at no additional cost.

7. Return Shipping Costs

• For returns due to customer preference, the customer is responsible for return shipping costs.
• For defective or incorrect items, Henrieta will cover the return shipping fees.